Following complaints or when BIPT discerns problems on the market, it carries out specific inspections of operators practices on the residential market, or has them carried out, to verify whether operators observe the provisions in place.

BIPT verified whether the invoices did indeed contain all information required, whether the operators' general terms and conditions complied with the law and whether information was available destined for disabled users.

Please find the results of these controls in the decisions of BIPT available in the related content.