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Premium calls and SMS

Attention: calls to certain “special” numbers cost more than calls to “normal” numbers.

For certain phone or SMS numbers a premium charge applies. These are numbers that give access to specific information services, game or entertainment services with adult content of an erotic or sexual nature, and so on.

For calls to phone numbers of the 070 type or in the 0900 series or texts to short numbers, a premium charge may apply.  The premium charge may lead to extremely high call charges. Beware!

You can ask your operator to block, free of charge, access to such premium numbers.

If you should have problems with using premium numbers, you can always turn to the Ethics Commissie.

Ellipse Building - C Building
Boulevard du Roi Albert II 35
1030 Brussels
Fax: 02 226 88 41
E-mail: klachten@telethicom.be 

The complaint has to contain at least your full name and address, a description of the facts and all documents relating to the complaint. The complaint has to be signed. When a complaint is submitted by e-mail, a personal confirmation will be asked electronically.

Below you will find a table containing the types of numbers and maximum rates that can be charged to use these numbers.

Premium phone numbers and maximum rates:

070         € 0.30/min.

0900       € 0.50/min.

0901      € 0.50/call

0902       € 1/min.

0903       € 1.50/min.

0904       € 2/min.

0905      € 2/call

0906       € 1/min.

0907      € 2/min.

0909      flexible (per minute and/or call) but max. € 31 per communication.

 

Premium short numbers for sending or receiving SMS messages:

2000 to 2999 € 1 for 1 SMS sent and/or 1 SMS received

3000 to 3999 € 4 for 1 SMS sent and/or 1 SMS received

4000 to 4999 € 31 for 1 SMS sent and/or 1 SMS received

5000 to 5999 € 0.5 for 1 SMS sent and/or 1 SMS received

6000 to 6999 € 2 for 1 SMS sent and/or 1 SMS received

7000 to 7999 € 4 for 1 SMS sent and/or 1 SMS received

9000 to 9499 € 2 per message for the subscription and per message received

9500 to 9999 € 2 per message for the subscription and per message received