Dispute settlement between operators


Since the entry into force of the Act of 31 July 2017 pertaining to various provisions regarding electronic communications, Article 4 of the Act of 17 January 2003 on appeals and disputes settlement arising from the Act of 17 January 2003 on the status of the regulator of the Belgian postal and telecommunications sectors entrusts BIPT with the competence to settle the disputes between operators which are brought before it and are within its remit.

The procedure for settlement of disputes between operators covers the disputes between undertakings of the telecommunications, media or postal sectors. This procedure is laid down by the Royal Decree of 26 January 2018 establishing the procedure for settlement of disputes referred to in Article 4 of the Act of 17 January 2003 on appeals and disputes settlement arising from the Act of 17 January 2003 on the status of the regulator of the Belgian postal and telecommunications sectors.  

BIPT makes a non-compulsory request form available to operators.

In order to ensure procedural efficiency and to comply with time-limits for decision making, the parties involved shall limit the number of pages of their cases (twenty-five for the request, five for the observations regarding admissibility and twenty for the defence note).  Annexes must be listed and limited to what is strictly necessary for the examination of the dispute. 

In order to respect confidentiality and business secrecy, the parties shall provide a non-confidential version of their request, of their defence note or of any filed document. 

Requests may be submitted to BIPT by handing them in, by registered post with acknowledgement of receipt or by qualified electronic registered mail to disputesettlement@bipt.be